Training Services

Our training services are designed to equip educators, support staff, and leaders with the knowledge, skills, and confidence to create safe, inclusive, and thriving environments. Grounded in research and best practice, our courses focus on practical strategies that can be applied immediately in real-world settings. Whether developing reflective practice, strengthening team dynamics, or building effective approaches to behaviour support, we provide engaging, interactive training that fosters professional growth and lasting impact.

Please see below for information regarding our services.

Mental Health First Aid

Our FAA-accredited courses cover all levels of Mental Health First Aid support, from a General Awareness Course of four hours to a Mental Health First Aid Supervisor Course of sixteen hours.

Level 1

This course is four hours long and suitable for all members of the public. It provides an important introduction for those interested in becoming a Mental Health First-Aider. It includes:

  • What is Mental Health First Aid?

  • Identifying Mental Health Conditions

  • Providing Advice and Starting a Conversation

Level 2

This course builds upon the Level 1 Award above and provides learners with a deeper understanding of the most common mental health conditions. It also teaches the skills required to act appropriately should a mental health condition be suspected. It lasts for six hours and includes:

  • What is Mental Health First Aid?

  • Identifying Mental Health Conditions

  • Providing Advice and Starting a Conversation

  • Drugs and Alcohol Awareness

  • Mental Health First Aid Action Plan

  • Mental Health First Aid in the Workplace

Level 3

This sixteen-hour-long course includes all the information from the first and second awards, and it goes even further, teaching participants about the wide range of mental health conditions, therapies and strategies they will likely encounter. The course is suitable for all people and is especially valuable for those who hold managerial positions or who have responsibilities for implementing a positive mental health culture. It includes:

  • What is Mental Health First Aid?

  • Identifying Mental Health Conditions

  • Providing Advice and Starting a Conversation

  • Drugs and Alcohol Awareness

  • Mental Health First Aid Action Plan

  • Mental Health First Aid in the Workplace

  • Detailed Examination of Mental Health Conditions

Ethos-Setting Sessions

These reflective sessions encourage an understanding of the importance of atmosphere and ethos in creating a safe environment where all children and adults can thrive. Grounded in research, the sessions also provide opportunities to develop your own setting to strengthen a positive sense of community and care. They include:

  • Developing a team approach to align the values of individuals working within a shared environment.

  • Building reflective thought processes.

  • Challenging current systems and structures to promote consistent and thoughtful practices in establishing a safe and supportive setting.

De-escalation and Behaviour as Communication

This course focuses upon recognising behaviour as a form of communication and developing practical strategies to respond effectively. Participants will explore approaches that prioritise safety, reduce risk, and strengthen relationships with those experiencing distress. Grounded in a respectful and supportive ethos, the training provides a tool-kit of verbal and non-verbal techniques for de-escalation and crisis intervention. The emphasis is on building positive team dynamics and maintaining a culture of care while responding to challenging situations. By the end of the course, participants will be able to:

  • Understand behaviour as communication, shaped by experiences and emotions.

  • Apply a clear framework to respond appropriately and reduce risk.

  • Use effective de-escalation and crisis intervention strategies, both verbal and non-verbal.

  • Strengthen team approaches to supporting distressed individuals in ways that build trust and relationships.

  • Embed respectful, supportive practices that maintain safety and promote positive connections.

Recording and Reporting

This course explores the essential procedures for recording and reporting incidents within educational environments. Participants will learn how to present information accurately, appropriately, and in line with professional standards. The training emphasises not only compliance with legal requirements but also the importance of effective record keeping in supporting safety, accountability, and best practice. The areas covered include:

  • Understanding the legal requirements for providing accurate evidence of events.

  • Recognising the importance of recording and reporting within educational settings.

  • Identifying the risks and implications of poor record keeping.

  • Practical examples and strategies for effective documentation to support clear and consistent records.